RingCentral AI
Agentic Voice AI that resolves customer conversations on first contact
AI agents across the entire customer journey, on the network that carries the calls.
Trusted by 600,000 businesses worldwide
Find where AI fits in your customer conversations
RingCentral AI helps across every part of the customer journey.
Answer every customer, any time
AI Receptionist (AIR) answers customer calls and texts 24/7, books appointments, and captures leads, so your team can focus on conversations that need a person.
Let AI handle customer requests end-to-end
AI Representative (AIR Pro) completes tasks on its own across your contact center, like verifying a caller or updating a record.
Support your team on every call
AI Virtual Assistant (AVA) guides and coaches your team in real time with customers. It also handles notes, translations, and workflows.
Improve every conversation with insights
AI Conversation Expert (ACE) scores AI agents and team members on one scorecard. It shows what customers talk about and how they feel, so you can see where both can do better.
Not sure where to start?
Each of our products solves a common problem. Pick the one that sounds like yours, and we’ll help you find the right fit.
Stop losing callers to voicemail
If calls go unanswered after hours or during busy times, start with AI Receptionist (AIR). For more complex customer needs, like verifying their identity or updating an account, AI Representative (AIR Pro) handles it on the first call.
Get useful insights out of conversations
Managers who can only review a few calls a week can start with AI Conversation Expert (ACE). It scores every AI and human conversation on one scorecard, so you know who to coach and what to fix.
Give every agent help during the call
Agents who spend calls typing notes or searching for answers can start with AI Virtual Assistant (AVA). It takes the notes, translates in real time, and handles follow-ups, so calls end faster with nothing missed.
How businesses use AI
New research from G2 and RingCentral reveals insights on AI usage.
57%
have voice AI agents
actively deployed
actively deployed
92%
of active deployments give
voice AI meaningful autonomy
voice AI meaningful autonomy
35%
say voice AI can sometimes be better
for high-stakes conversations
for high-stakes conversations
Loved by 600,000 businesses worldwide
Learn how teams use RingCentral AI to get more out of every conversation.
1,000+
weekly inbound calls handled with AVA
Champion Motorsports Group
Built on a secure and reliable platform
RingCentral delivers mission-critical communications for organizations of all sizes. From small businesses to Fortune 1000 companies, brands stay connected, secure, and compliant from anywhere.
Frequently asked questions about RingCentral AI
RingCentral AI is a set of AI products built into the RingCentral platform. They help you handle customer conversations, save time on everyday work, and understand what your customers need. The lineup includes AI Receptionist (AIR), AI Receptionist Pro (AIR Pro), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE).
AIR and AIR Pro talk with your customers. AIR answers calls and texts around the clock, routes callers, captures leads, and books appointments. AIR Pro lets you build your own AI agents that complete multi-step tasks across your business systems. AVA supports your team with call and meeting notes, summaries, translation, and message drafting. ACE analyzes your conversations to surface insights, update your CRM, and coach your teams.
These products work with RingEX, and we don't use your data to train our AI models.
Yes. AIR is a voice AI agent that answers your calls 24/7 and understands what callers need in their own words. It can book an appointment, send a follow-up text, or transfer the call to the right person with a summary.
AIR Pro is for teams that want to build their own agents. You set up the agent's skills, knowledge, and rules in a no-code studio. The agent can verify a caller's identity, update records, and trigger alerts across your connected systems, then hand off to a person with full context when needed.
AVA works alongside your employees rather than your customers. It captures notes from calls, meetings, and messages, and it answers questions about your conversations.
AI Receptionist (AIR) is your front desk. It answers calls and texts 24/7 in natural conversation, routes callers with a summary, captures leads, and books appointments. It's a fast fit for teams that still handle missed calls manually. AI Receptionist Pro (AIR Pro) is for growing teams that have outgrown basic AI and need more control over their workflows. You build agents with your own logic, connect them to your CRM, EHR, and other core systems, and resolve requests from start to finish
AI Virtual Assistant (AVA) is an assistant for your employees. It captures call, meeting, and message notes, provides summaries and action items, translates messages, drafts replies, and helps you catch up on group chats quickly.
AI Conversation Expert (ACE) analyzes conversations. It summarizes and transcribes calls, video meetings, and emails, updates your CRM, offers AI coaching tips, and tracks the topics, competitors, and products your customers mention. Sales, service, and compliance teams use it to spot trends and coach their teams.
They're closely related, but they're not the same. An AI agent is software that does work on your behalf, such as answering a call or booking an appointment. Agentic AI describes how that software works. It reasons about what a person needs, decides the best next step, and carries it out across your connected systems, instead of only answering questions.
AIR Pro is built this way. Its agents can verify a caller's identity, update a record, and trigger an alert, always within the guardrails your business sets. AIR is an AI agent designed for simpler, standardized requests, such as answering questions, routing calls, and booking appointments.
Yes. RingCentral AI is built on RingCentral's secure cloud platform, which supports operations in more than 100 countries and serves over 600,000 customers.
We don't use your data to train our AI models. We use industry-recognized large language models to lower the risk of irrelevant responses, and we test our AI for bias and unwanted outputs. We develop and run it in line with privacy laws, AI regulation, and RingCentral's secure development policies.
With AIR Pro, you also set the policies and guardrails for what your agents can do, with extra protection for regulated requests. RingCentral's platform holds security and compliance certifications, including HITRUST, and complies with regulations such as GDPR and HIPAA. To learn more, visit the RingCentral Trust Center.
Pricing depends on the product. AIR is available as an add-on to RingEX and starts at $39. ACE is also available as an add-on to RingEX and starts at $60.
You can also get these products in the AI Customer Engagement Bundles. The AI Customer Engagement Bundle with AIR includes AIR and AVA. The AI Customer Engagement Bundle with AIR and ACE adds ACE. Contact sales for bundle pricing, or visit the RingEX plans and pricing page.
AVA is included in RingEX plans.
AI Receptionist (AIR) starts at $39. You can add it to any RingEX plan, or get it included in the AI Customer Engagement Bundle plans. For current options, see the AI Receptionist pricing page or contact sales.
Setting up AI Receptionist (AIR) takes minutes and doesn't require IT support. Enter your business website, and AIR creates a pre-filled setup with your company description, business hours, FAQs, and greetings. Then review and adjust your greetings, routing rules, lead capture questions, and scheduling in the self-serve admin portal, and go live. AIR works with your existing phone system, and for RingCentral customers it syncs your numbers, extensions, contacts, and business hours automatically.
With AI Receptionist Pro (AIR Pro), you build your agent in a no-code studio. Describe the agent's goals in plain language, add your knowledge sources, connect your business systems, set your guardrails, and test conversations before you deploy.
AI Virtual Assistant (AVA) is included in your RingEX plan and built into the RingCentral platform.
To add AI Conversation Expert (ACE), or to talk through which AI products fit your team, contact RingCentral sales.
Put AI to work
Answer, analyze, and improve every conversation with RingCentral AI.