RingSenseTM
Turn conversations into insights with AI
Unlock value from every customer interaction, automatically keep CRMs up to date, and provide on-the-spot AI-assisted coaching tips.
Trusted by over 400,000 businesses of all sizes
See more value from one AI-powered platform
Work from one trusted platform
Natively built on RingCentral’s industry-leading business communications platform.
Ensure compliance
Enjoy enterprise-grade compliance, security, and 99.999% uptime reliability.
Access comprehensive AI
Save time, eliminate manual call reviews, and enjoy greater efficiency for smarter, more effortless work.
Achieve broad use cases
Offer AI-powered support for client facing teams, customer service and compliance departments.
Elevate your customer communication strategy
Coach teams towards consistently better calls
Watch how RingSense conversation intelligence helps with call reviews to create better customer experiences
Innovative conversation intelligence for every industry
Improve legal representation
Automate notes and next steps to save time for lawyers and clerks, securely record all communications for compliance, and enhance soft skills and client understanding with AI insights.
15x faster workflows and cost savings
Optimise patient experiences
Streamline notes and next steps to save time for doctors and nurses, securely record communications and auto-enter data to EMR/HMR, and use AI tips to enhance patient satisfaction and track call trends.
20% faster at resolving customer issues
Uplevel client interactions
Capture discussions to ensure compliance, track concerns, and sentiment, and summarise meetings to highlight investment preferences.
30% of customers consider switching banks after one bad experience
Improve representative performance
Record and transcribe calls to capture interactions, ensure compliance for dispute resolution, and use AI and CRM updates for improved call handling and insights.
90% of companies using AI resolve complaints faster
Improve hiring quality
Assess interview skills and fit, offer recruiter coaching tips, and record calls to ensure compliance and identify candidate trends so HR can stay present on calls.
Launched RingSense in 5 minutes
Trusted by over 400,000 businesses worldwide
20
Hours of analysis saved a week at TarryTown Expo Care
5x
Increased visibility into customer pain points at Ree Medical
92%
Time saved on call reviews and coaching at MedCare
65%
In time savings in call analysis at The Husband & Wife Law Team
Elevate your CRM workflows
Easily connect RingSense to your CRM and favorite tools with built-in integrations and Zapier flexibility.
Built on the world’s most advanced business phone system
Fully integrated
RingSense works right away with RingEX, RingCX and RingCentral Contact Centre for all your calling needs—no setup required.
Globally trusted and secure
RingCentral offers over five years of 99.999% uptime, available in 46 countries with top security and 3rd party certifications.
Disruptively priced
RingSense provides great AI insights for less, perfect for businesses wanting to improve customer engagement.
See why over 400,000 businesses trust RingCentral
Bring all your employee and customer experiences together
Business phone
The world’s most reliable cloud phone system with built-in team messaging – all reimagined with AI at every step.
Contact Centre
Create effortless customer experiences across every channel with our AI-first contact centre solutions.
Events
Curate virtual, onsite, or hybrid events where AI enhances every milestone – from planning to execution.
Frequently asked questions about conversation intelligence
Conversation intelligence is a tool used to analyse business conversations (such as sales calls and customer calls) and supports the next best actions for improved operations and results.
It differs from your typical call recording or online collaboration solution because it has outstanding documentation, note-taking, and conversational analytics capabilities. It works by inserting artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) technologies into cloud tools. This allows organisations to actively record phone calls, generate accurate transcriptions, analyse communications, glean data-driven information, and surface actionable insights.
By making it possible to record, transcribe, and analyse customer interactions, agents can easily access relevant information, input call data into CRM platforms, and share information with key team members and departments. This streamlines workflows and enables your workforce to focus on tasks that matter the most—boosting agent performance and efficiency rates in the process.
Conversation intelligence solutions can also serve as the foundation for effective customer support and sales coaching. Sales managers and supervisors can leverage conversation intelligence to provide instructions on how to improve customer satisfaction rates, explain and supply information about new products and services, or align marketing and sales efforts to achieve a consistent tone across all channels.
Overall, conversation intelligence tools can be applied to many areas of business: sales forecasting, pipeline management, contact centre legal compliance, and more.
Revenue operations (RevOps) is the end-to-end business process of integrating sales, marketing, and customer service into a unified system. It is heavily focused on aligning the entire funnel, connecting business and activity data, streamlining operations, and creating a clear and transparent business framework.
This holistic approach ensures that all teams are working towards the same goals—improve revenue process efficiency, drive predictable revenue, and achieve revenue growth.
Beyond better revenue growth, however, successful revenue operations also give businesses the advantage of removing roadblocks and conflicts within departments, maximising functionalities of technologies and tools, establishing long-term strategic planning techniques, achieving better customer retention rates, and more.
Talk to a sales expert
Contact us today and get more out of your everyday business conversations with RingSense AI.