RingCentral for Healthcare
Create effortless patient experiences
Bring staff and patients together with AI-powered team messaging, video conferencing, phone calls, and a modern contact center—on any device.
Nearly 100% of all customer success calls now analyzed by AI at Tarrytown Expocare
Serving over 22,000 healthcare organizations around the world
Secure, connected healthcare communications
Answer every call instantly
Schedule appointments, answer patient questions, and route urgent callers 24/7 with AI Receptionist (AIR), so no call goes unanswered.
Cut down on data entry
Free healthcare teams to focus on patients by using AI Virtual Assistant (AVA) to log conversation details and summarize visits.
Transform the patient journey
Build a seamless contact center ecosystem that automatically personalizes every digital and voice interaction with RingCX.
Stay connected and compliant
Provide secure communications with 99.999% availability, global certifications, and enterprise-grade security.
Serving healthcare organizations of all sizes
Elevate patient and staff experiences with RingCentral
Elevate patient and staff experiences with RingCentral
Keep teams and patients connected
Get AI-powered calling, messaging, meetings, and eFaxing in a single platform to increase ROI while keeping everyone connected.
Support patients on their preferred channels
Give patients a secure, reliable way to reach your team through phone, text, email, or 20+ digital channels.
Route patients to the right place, every time
Send patients to the best specialist or agent instantly so they never get stuck on hold or have to repeat their history.
Integrate with your favorite tools
Add essential EHR system apps like Epic, Cerner, Allscripts, Medtech, Nextgen, Athenahealth, and eClinicalWorks.
Invest in a better patient and staff experience
Deliver professional, connected client experiences on a secure business communications platform.
Provide more
responsive care
Improve virtual care delivery
Simplify care coordination
Securely connect patients and teams
RingCentral’s HITRUST certification lets our staff securely communicate via phone, chat, or video anywhere, giving us invaluable peace of mind.
Darryl Flores, Director of Gonzaba’s Patient Access Center
Simplify coverage
and member support
Make enrollment easier
Reduce approval wait times
Manage claims more efficiently
RingCentral unifies voice, meetings, fax, and collaboration on one platform, seamlessly connecting teams and boosting collaboration.
Bryan Tonne, Director of Business Technology, VGM Group
Enable faster innovation
Centralize trial management and team communication
Shorten development timelines
Strengthen support and protect IP
AI insights help us coach agents, spot trends in customer calls, and improve service for our customers and their patients.
Matt Pernesky, Director of Customer Experience
Close more deals
Coordinate with sales teams and distributors
Support buyers pre- and post-sale
Host training and demos from anywhere
ACE enables us to review AI-generated call analyses in 2 minutes instead of 25, saving 92% of our call review time.
Zac Shannon, IT Director
Agentic Voice AI tools to support your standard of care
Connect your practice from intake to follow-up with AI that helps you provide a consistently excellent experience.
Provide better support during virtual appointments
Host telehealth visits with HIPAA-secure video consultations and automated clinical documentation, allowing providers to focus on patients while AI captures critical details.
Field patient inquiries at any hour
Answer routine questions 24/7 with AI agents that tap into your practice’s knowledge base to provide fast, accurate answers without making patients wait on hold.
Take the paperwork out of daily care
Lighten the administrative load by letting AI handle insurance paperwork, draft appointment summaries, and clear out the manual data entry that causes burnout.
Learn from every patient interaction
With AI analyzing conversations, you can identify care gaps more easily, predict health risks, and improve satisfaction—and deliver more proactive, personalized care.
Enterprise-grade security for your patient data
We build strict healthcare security standards directly into our platform, keeping your patient and member records secure and compliant.
Frequently asked questions
RingCentral for Healthcare is an AI-enhanced patient engagement platform that connects real-time EHR data directly with your communication systems to give care teams a 360-degree view of each patient. It provides comprehensive tools for telehealth, point-of-care collaboration, and personalized outbound engagement such as automated wellness reminders and clinical notifications via voice, SMS, and email.
Yes, RingCentral is HIPAA-compliant and secures communication through enterprise-grade encryption, 99.999% availability, and global compliance certifications like HITRUST, SOC 2, and GDPR. These strict security standards protect sensitive patient and member records across phone, chat, and video interactions.
Yes, RingCentral integrates with leading EHR systems like Epic, Cerner, Allscripts, Medtech, Nextgen, Athenahealth, and eClinicalWorks to streamline clinical workflows.
AIR Pro for Healthcare is the healthcare-specific version of RingCentral's AIR Pro (AI Representative), the agentic, voice-first AI platform that launched in early 2026 as the successor to AI Receptionist. Where AI Receptionist just answers, schedules, and routes, AIR Pro reasons through intent and autonomously executes multi-step actions across connected systems, built with a no-code natural language builder called AIR Pro Studio.
Healthcare is AIR Pro's first industry accelerator, giving healthcare organizations pre-built, templated workflows so they don't have to build from scratch. Those include: patient identity verification and record updates, appointment scheduling by location and priority, clinical Q&A and prescription refill management, billing issue resolution and post-visit follow-up, and intake/eligibility automation with referral and handoff support.
RingCentral handles high call volumes by instantly routing patients to the right specialist or agent using its AI-powered contact center, RingCX. This platform also supports omnichannel experiences, allowing patients to connect securely on their preferred channels, including phone, text, email, and over 20 digital platforms.
Yes, RingCentral offers HIPAA-secure video consultations that allow providers to host telehealth visits while AI automatically captures notes and summaries. It also provides secure collaboration tools like team messaging, phone calls, and file sharing to streamline coordination between care navigators, doctors, and staff. Patients can join the telehealth session right from their web browser, no app download needed.
RingCentral’s AI Receptionist (AIR) supports front desk staff by routing urgent callers, scheduling appointments, and answering patient questions 24/7 directly from a practice's knowledge base. The AI Virtual Assistant (AVA) lightens administrative loads by automatically logging conversation details, drafting appointment summaries, and handling insurance paperwork.
Deliver your standard of care with RingCentral
Join over 600,000 businesses worldwide that use RingCentral to stay connected.
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