Before they moved to RingCentral, Conair relied on an outdated and decentralized telephony infrastructure—each office running its own PBX, supported by analog landlines and desk phones. As the IT Director, Eric Zweigbaum, explains, this telephony environment created increasing problems for Conair’s staff.
“The old phone system was very limited,” he says. “We could have only so many employees accessing voicemail at the same time. We were also limited in how much voicemail content the system would store. And other than simply dialing out, the phones offered basically no useful functionality.”
Eric points out the most significant drawback of the legacy system was its limited administrative functionality. “Adding, moving, and changing users in the phone system required us to involve the vendor. In fact, it was such an undertaking that we had to set aside 20% of one IT employee’s time—the equivalent of a day every week—just to deal with those simple requests.”
