RingCentral for Automotive Retail
Seamless dealership experiences with AI communications
Connect teams and customers with RingCentral's AI-powered calling, texting, and video tools to streamline the car-buying journey.
Zero Motorcycles streamlined all communications into one platform for employees and customers.
Serving over 600,000 businesses around the world
Why leading dealerships choose RingCentral
Flexible communications
Bring customer conversations into one secure platform that lets sales and service teams manage calls, messages, and virtual consults from anywhere and any device.
Effortless customer engagement
Connect with customers on their preferred channels, automate service reminders, and deliver prompt support with a contact center designed for dealerships and service centers.
Streamlined operations
Integrate CRM and scheduling tools while keeping remote sales, parts, and service team members connected with RingCentral’s AI-powered platform.
AI-powered experiences
Use RingCentral AI to resolve customer inquiries faster, gain insights from every interaction, and build dealership loyalty—all while maintaining strict data privacy and security.
Designed for automotive companies of all sizes
Effortless dealership communications experiences with RingCentral
Streamline your communications
Seamlessly connect dealerships, service centers, and customers with an integrated platform for voice, text, email, and 20+ digital channels.
Supercharge your team with AI efficiency
Equip your sales and service staff with cutting-edge AI tools that take notes, send follow-ups, and more—helping them focus on building relationships and closing deals.
Know exactly what’s working
Get actionable insights into customer preferences, optimize inventory, and give sales staff more personalized coaching with AI-powered analytics.
Integrate with your favorite apps
Link RingCentral with tools like ChangePointAuto, Syndicate Connect, Digital Concierge, and Salesforce to minimize data entry and get more done.
Accelerate customer satisfaction
Drive customer satisfaction and dealership revenue
Increase customer loyalty with personalized, omnichannel communication throughout the buying and ownership experience
Get Sales and Service collaborating on the same communication platform
Share financial and customer data more securely
Improve production efficiency and supplier relationships
Keep the entire automotive supply chain connected
Improve coordination across design, engineering, and production teams with AI-powered collaboration tools
Strengthen quality control and issue resolution by centralizing conversations and documentation
Provide better service and streamline maintenance
Book appointments, track parts, and run the shop more easily
Optimize service package offerings and upsell opportunities
Help teams work together and diagnose issues remotely for faster resolutions
AI features that automotive teams love
Take care of your customers and get more done with RingCentral’s built-in AI.
Provide 24/7 customer support
Answer questions about vehicles, service requests, and financing anytime with AI agents powered by your dealership’s knowledge base.
Help customers even faster
Keep calls moving quickly with AI that instantly pulls up details about cars in stock, open shop schedules, and loan options.
Write messages in seconds
Let AI instantly generate clear, professional messages like repair status updates, promo offers, and test-drive follow-ups.
Focus on the call, not taking notes
Eliminate manual notes with real-time transcriptions and call insights that let your team focus on building relationships and driving revenue.
Keep data secure from the showroom to the parts counter
Protect sensitive information like buyer details and credit applications with cloud solutions tailored for dealership security standards.
Frequently asked questions
RingCentral isn't a single point product. It's a unified, omnichannel platform built to help automotive dealerships of all sizes engage customers. RingEX is the foundation: cloud voice, video, and team messaging for every employee, replacing the on-premises PBX (private branch exchange) boxes traditionally installed rooftop by rooftop. On top of that, the Customer Engagement Bundle (CEB) adds shared SMS (short message service) inboxes and call queues for sales and service staff who talk to customers but aren't part of a formal BDC (business development center). For dealer groups running a dedicated BDC, RingCX is a full AI-first omnichannel contact center that manages voice and over 20 digital channels in one agent workspace, built on the same underlying platform as RingEX rather than bolted on as a separate system.
An AI layer including AIR (AI Receptionist), AVA (AI Virtual Assistant), and ACE (AI Conversation Expert, RingCentral's conversation intelligence and coaching product) runs across all of it. That means the same AI solutions can support a single-rooftop dealership using CEB and a multi-rooftop dealer group running a full RingCX contact center for its BDC, all managed from one admin console instead of visiting each location.
RingCX includes smart routing to instantly connect callers to sales, parts, or service departments, alongside a single dashboard that combines phone, text, and web chat. It also features real-time AI insights such as keyword trends and automated call notes so agents don't have to log summaries manually.
RingCentral’s call handling software keeps your main lines clear, especially during busy morning service rushes, by automatically sorting callers into organized queues with automated callback options. The system can also dynamically move outbound staff to inbound queues when call volumes spike to get customers the help they need without making them wait.
RingCentral’s AI agent picks up the phone at any hour, including over weekends, to answer questions about dealership hours, vehicle inventory, repair statuses, and more. It can also schedule service appointments or log fresh sales leads directly into your database so live staff can follow up the next morning.
RingCX offers automated virtual receptionists to handle routine text and voice messages, plus real-time typing suggestions for your service advisors. It also includes automated note-taking tools and sentiment analysis to flag frustrated customers before they walk away from a deal.
Yes, your Business Development Center can use RingCentral AI to instantly draft targeted follow-up texts for test drives, trade-in valuations, or service reminders. The platform also syncs directly with many popular automotive CRM to log these chats and keep your customer records updated automatically.
Yes, the platform is built to meet strict digital privacy laws and commercial texting regulations while safely handling sensitive customer financial data. It gives managers full control over user permissions and archives all text history, keeping your dealership fully audit-ready.
Yes, RingCentral’s AI Conversation Expert (ACE) automatically records, transcribes, and scores sales calls to highlight winning pitches and missed customer objections. Managers can use these automated scorecards and summaries to coach reps without spending hours manually listening to audio tapes.
It connects the showroom floor, service bay, and parts department onto a single mobile app for quick calls and group texts. This allows, for example, a technician to text a photo of a worn part straight to a service advisor, who can immediately get the customer's approval to start repairs.
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teams to RingCentral today
Join over 600,000 customers worldwide that use RingCentral to run their business.
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