RingCentral for Transportation & Logistics
AI communications for fleets on the move
Manage everything from dispatch to delivery with RingCentral’s AI-powered communication tools that bring voice, chat, and video into a single platform.
Truck Site achieved 3x better productivity, responsiveness, and operational visibility.
Serving over 600,000 businesses around the world
Why leading transportation and logistics companies choose RingCentral
A connected supply chain
Keep freight managers, dispatchers, and drivers connected with smart call routing, SMS, and video—all in one app.
AI-powered efficiency
Improve team efficiency at the depot and on the road with AI call summaries and transcripts that capture every detail automatically.
Uplevel your field team
Equip smartphones and rugged devices with push-to-talk functionality to enable instant connection from anywhere.
More personalized interactions
Use AI-powered insights to improve dispatcher training and boost customer satisfaction from pickup to drop-off.
Serving transportation and logistics organizations of all sizes
Connect every team, from warehouse to last mile
Bring the cab and dispatch desk together
Enable drivers, dispatchers, and logistics teams to stay connected in real time using a single app for messaging, video, and phone calls.
Deliver seamless customer service 24/7
Give customers automated updates on shipment status through SMS and live chat with RingCentral’s omnichannel contact center.
Provide training from anywhere
Host virtual coaching sessions to share updates and review best practices, reinforcing a strong safety culture across your fleet.
Integrate with your favorite tools
Connect essential apps like Salesforce, FleetWork, MyTruckFlow and more to RingCentral.
Communications for ports, runways, and the open road
Connect every terminal, vessel, and fleet with reliable tools built to keep cargo moving and customers informed around the clock.
Connect every team
Make it easy for dispatchers, drivers, and crew to talk to each other
Provide instant access to critical updates
Stay securely connected and responsive from dispatch to delivery
RingCX gives us an omnichannel contact center and real-time data, so we have full visibility into contact center performance.
Cheryl Hisdahl Contact Center Manager, World Wide Express
Run a tighter terminal
Connect airport security, air traffic control, retail, and concessions on one platform
Bridge communication gaps between the tarmac and the gate
React quickly to ensure smoother flights and happier passengers
Thanks to RingCentral’s mobile app and 99.999% uptime, our team is earning the reputation of always being accessible to our clients, and that’s helping us grow.
Brian Hastings Supply Chain Leader, Veritas
Keep voyages on schedule
Give vessels, crews, and onshore teams a direct line to each other
Organize shipping schedules and cargo updates more easily
Operate reliably across global waters with a secure, unified platform
By migrating our company to RingCentral we’ve replaced an IT communications infrastructure that was stifling our operations with one that’s actually helping us grow.
Praveen Boppana Director of Technology, Bennett International
AI features that transportation
and logistics teams love
and logistics teams love
Cut out delays and hit your delivery windows with AI-powered tools built to keep fleets running on schedule.
Automate customer support
Handle shipping and delivery inquiries more efficiently with AI agents that tap into your knowledge base.
Solve customer requests even faster
Fix delivery issues proactively and provide tracking and delivery updates in real time with AI-generated suggestions during customer calls.
Coach on the spot
Help managers give instant, data-driven feedback to drivers and staff with AI coaching tools.
Stay focused on the call
Use AI to transcribe live dispatch and service calls, automatically capturing load details, ETAs, and issues.
Keep shipment and operations data secure
Stay compliant and safeguard sensitive logistics, fleet, and customer information using cloud solutions with enterprise-grade protection.
Frequently asked questions
In transportation, safety isn't a nice-to-have, it's the industry's first imperative, and a driver fumbling with a separate radio, phone, and tracking app while behind the wheel undermines that every time. RingCentral brings calling, team messaging, and push-to-talk into one RingEX app that works hands-free on the smartphones and rugged devices drivers already carry, so dispatch can reach a driver, and a driver can respond, without adding risk to the road.
That same connection needs to hold up in the rural stretches and remote routes where regular cell coverage drops, so a driver reporting a delay doesn't lose the call right when it matters most. For customer-facing shipment and delivery questions, RingCX adds a full contact center that can answer status inquiries across voice, SMS, and chat, while ACE (AI Conversation Expert) automatically transcribes dispatch and service calls to capture load details, ETAs, and issues that would otherwise depend on someone's memory or a handwritten note.
Fleet dispatchers handle a non-stop flood of urgent calls and messages from shippers, brokers, and drivers tracking deliveries or reporting route delays. Having a robust contact center solution is vital because it helps automatically sort these incoming requests in one streamlined workspace, giving your team visibility to better manage and update clients.
Some of the best AI capabilities for transportation include features that instantly answer routine tracking requests and provide delivery ETAs via text or phone around the clock via AI agents. Some AI-powered platforms can also transcribe and summarize long radio or chat logs between drivers and dispatch while automatically flagging route delays or breakdown reports for managers.
Unlike basic chatbots that only answer questions, agentic AI can independently complete multi-step tasks like logging into your tracking database to reschedule a pickup or update a manifest. This keeps customer support moving 24/7 and frees up human dispatchers to focus on complex rerouting challenges and cargo emergencies.
Transportation companies rarely start from scratch. Dispatch teams already depend on a TMS, a broker CRM, or fleet tracking tools to run daily operations, and a communication platform that sits apart from those tools just creates another screen to check. RingCentral's app gallery includes pre-built integrations built specifically for this industry: FleetWorks, which automates inbound carrier sales calls and passes call context automatically when an AI agent transfers to a human rep, and MyTruckFlow, a TMS and CRM platform built for 3PLs that connects directly to RingCentral phone. Salesforce integration is also available for brokers and carriers running their book of business there.
Beyond these, RingCentral's open APIs let calling, messaging, and contact center data connect to whatever TMS or tracking platform a fleet already runs, so a status update captured on a call can populate a shipment record without someone re-typing it.
This matters most during exceptions: a breakdown, a missed delivery window, a route change. When the communication layer and the operations system share data, a dispatcher sees the full picture, the call history, the ETA, and the load status, in one place rather than piecing it together across tools.
Let’s chart a path together
Join over 600,000 businesses worldwide that use RingCentral to stay connected.
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Let’s talk about bringing your team and customer conversations together on one AI-powered communications platform.
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